Terms & Conditions

This website is operated by Florentina. Throughout the site, the terms “we”, “us” and “our” refer to Florentina. The use of the florentinanyc.com website by you is subject to the following terms and conditions. Please read these terms and conditions carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these terms of use. These terms and conditions are binding and set forth legal rights and obligations. If you do not agree to the terms and conditions, you will not be authorized to use the Website and must not do so.

In addition, Florentina may amend these terms and conditions at any time by posting the amended terms and conditions on the Website, and such amended terms and conditions shall become binding and effective once posted. If you continue to use the Website after such time, your use will constitute an agreement to such amended terms and conditions.

If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

If these terms of use are considered an offer, acceptance is expressly limited to these terms and conditions.

Our store is hosted by wix.com, Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

1. Grant of License

Florentina hereby grants you, subject to these terms and conditions, a non-exclusive, revocable, royalty-free, personal, non-transferable, limited license, without the rights to sublicense, to use, view, print and download content and information from the website solely for your own personal, noncommercial use, provided that you reproduce and maintain, and do not remove, alter or obscure any copyright or other proprietary notices associated with such content or information.

Any other use is prohibited. You further agree that you shall not disclose, transmit or divulge any content to any other person or entity without Florentina’s prior written consent.

2. Restrictions

Except as expressly set forth in Section 1, Florentina grants no rights to use the website. You shall not use the website or any materials for resale to, or the benefit of, any other person or entity. You shall not use the website or use, transfer, distribute or dispose of any Materials in any way that could compete with the business of Florentina as presently conducted or contemplated to be conducted. In addition, you must not use, any trademark, trade name or service mark of Florentina or associated with the website without Florentina’s prior written consent. The content has been prepared solely for visitors to the website and they contain proprietary information of Florentina. You acknowledge that disclosure of the content would cause substantial, irreparable harm to Florentina. You shall keep strictly confidential and not disclose any content. The content shall not be used in any unsolicited mailings, etc.

3. Provision of the Website Content

Florentina retains the right to stop making the Website available at any time, without notice to you, permanently or periodically, at its sole discretion. Florentina retains the right to add, delete, change or modify the content of the website at any time, without notice to you, at its sole discretion.

4. No Responsibility for Third Party Websites

The website may contain links to third-party websites not under the operation or control of Florentina. Florentina provides such links as a convenience only and does not endorse and shall not be responsible for the contents of any linked third party websites. You should review the terms and conditions posted on any linked website before using any services offered by third parties.

5. Intellectual Property Rights

The website and the content are protected by international treaties and the copyright, trademark and other laws relating to international proprietary rights. You acknowledge that the content has been developed, compiled, prepared, revised, selected and arranged by Florentina. You acknowledge that the website is presented in a unique design and appearance, and that the look and feel of the website is the property of Florentina and you will not use such look and feel without Florentina’s express prior written permission.

6. Linking

You shall not have the right to link to any page of the website or to present the website or the content within another website without Florentina’s express written permission. Requests for permission should be sent via email to info@florentinanyc.com.

7. Products, Services, Return Policy

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.

We work with natural materials and slight color variations in the actual product may appear due to the imperfections of any such natural material.

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

We only replace items if they are defective or damaged. These items must be returned within 15 days of purchase with a valid receipt. You may exchange your product for merchandise of equal price or a store credit valid for a 3 months period. Provided that you have contacted us first and returned all products in the original packaging, unused, unaltered and without blemish or mark.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

8. Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. All account and other information, including your email address and credit card numbers and expiration dates must be up to date so that we can complete your transactions and contact you as needed.

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

We may also, in the future, offer new services and/or products through the website. Such new products shall also be subject to these terms and conditions.

9. Personal Information

Your submission of personal information through the website is governed by our privacy policy and is your information is not shared with any third party unless it is necessary to complete payment or shop activities.

10. Errors and Inaccuracies

Occasionally there may be information on our website that contains typographical errors and inaccuracies that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors and inaccuracies and to change or update information or cancel orders at any time without prior notice.

11. Agreement

The failure of us to exercise or enforce any right or provision of these terms and conditions shall not constitute a waiver of such right or provision.

These terms and conditions and any policies or operating rules posted by us on this site or in respect to the entire agreement and understanding between you and us and govern your use of the website.

12. Contact Information

Questions about these terms and conditions should be sent to us at info@florentinanyc.com.